Elekta Care™ Der beste Support für unsere Kunden

What’s new / Key facts
Maximize system uptime
Maximize clinical capability
Maximize lifetime value
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Holen Sie das Beste aus Ihrer Elekta-Lösung.

Elekta Care™ ist unser umfassendes Serviceprogramm, das Sie während Ihres gesamten Elekta-Erlebnisses unterstützen soll. Wir verfügen über ein globales Support-Netzwerk mit einzigartigem Fachwissen und langjähriger Erfahrung bei der Unterstützung von Ärzten in der Krebstherapie. Wir stellen Ihnen die wichtigsten Werkzeuge und Informationen zur Verfügung, um die Patientenresultate und das Geschäftswachstum zu verbessern. Elekta Care umfasst alle Dienstleistungen, die wir anbieten - einschließlich Service und Support, Aus- und Weiterbildung und Beratungsleistungen

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What's new

FOCUS article—Pandemic impact minimized with Elekta’s digitalized service platforms
FOCUS article—How robust service and support helps Australia’s GenesisCare maximize linac clinical availability
FOCUS article—Predictive maintenance among the cancer patient’s best friends
FOCUS article—Elekta Care Learning Partnerships program focuses on rapid SBRT start-up
FOCUS article—How AI is revolutionizing healthcare operations

Key facts

60% of product issues resolved with remote support
Two out of three software issues resolved on same day with remote support
95% of field replaceable spare parts are shipped within 24 hours
Up to 98% uptime guarantee commitment*

*As specified in Elekta Care Service Agreement;
Source: Internal Elekta data

Maximize system uptime

Confidence that patient treatments can be kept on schedule

Award-winning service infrastructure for confidence in maximized system uptime

Local and global service functions work in close collaboration as one team
One common goal – to help maximize the uptime of your Elekta system
Awarded Technology Services Industry Association (TSIA) Star Award 2019 in the category of field service

Start-up services ensures smooth and efficient installation

Elekta IntelliMax® AI-enabled predictive and proactive support for faster time to resolution and maximized availability

Immediate, accurate expert support and timely delivery of certified parts help maximize system availability

Maximize clinical capability

Achieve excellence in your clinical capabilities

Comprehensive training portfolio for your staff

> 150 training courses offered in various settings
> 50 partners worldwide to provide peer-to-peer training

Accelerated time-to-proficiency with Elekta Care Learning Journeys

Expand clinical capabilities and advance treatment techniques with Elekta Care Learning

Easy access to knowledge and training resources through Elekta Care Community portal

Maximize lifetime value

Ongoing partnership helps you get the most out of your technology

Partnership for transparency in lifecycle costs and planning

Elekta Care Service Agreements are available in three levels to meet your clinic’s needs

Transparency in lifecycle costs and planning with Elekta Care Service Agreements tailored to meet your clinic’s needs

Keep your system up to date with access to technology updates throughout the lifetime of your Elekta solution

Increased control and self-management of your account via Elekta Care Community portal

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